Business Intelligence, Data Warehousing and Decision Support Systems consultant, educator and researcher
Information Technology and Services | Melbourne Area, Australia, AU
Working with organisations to help them better use the information they have to make business decisions inspires me.
I combine 15 years of consulting experience with the knowledge gained through teaching and research to implement cost effective operational reporting, business intelligence and data warehousing systems that are designed using best practice principles.
I have worked in a wide range of industry sectors in Australia and overseas with many small, medium and large organisations. This depth of experience coupled with formal qualifications in business, quality management and information technology allows me to quickly identify opportunities for improvement and delivery the necessary solutions.
My research areas of interest include, how business intelligence vendors innovate, effective implementation of business intelligence systems in different corporate and national cultures, and the relevance of social media technologies to decision support systems.
Specialties: Design and implementation of business intelligence (BI), data warehouse (DW) and business performance management (BPM) solutions.
Jul
2009 - Present
Teaching Associate - Faculty of Information Technology / Monash University
I tutor and lecture undergraduate and postgraduate students in the Faculty of Information Technology.
I tutor in the following units:
- Data Warehousing (Postgraduate)
- Business Intelligence Applications (Postgraduate)
- IT for Management Decision Making (Postgraduate)
- System Design and Implementation (Undergraduate)
- Industrial Experience Project (Undergraduate)
I lecture in the following units:
- Business Intelligence Applications (Postgraduate)
Jul
2009 - Present
Principal Consultant / Minerra
Mar
2010 -
Jun
2011
Information Technology Lecturer / La Trobe University
Lecturer, course coordinator and tutor for postgraduate students in the School of Management.
I lecture in the following units:
- Business Intelligence Project Design
- Business Intelligence Project Implementation
Oct
2000 -
Jun
2009
Solutions Manager / Wave Business
I worked with Wave's clients to design and manage the implementation of advanced, end-to-end business intelligence, data warehousing and other information management-related solutions.
The projects were for small, medium and large clients in the following sectors:
- Tertiary Education
- Agriculture Management
- Health Care (Private Hospital, Ambulance Asset Management)
- Transport and Logistics
- Financial Services (Equities Trading, General Insurance, EFT Payment Processing)
- Commercial Broadcasting (Radio Advertising Management)
- Professional Services (Legal)
- Utilities (Water)
- State Government (Infrastructure Management, Statutory Insurance, Police and Courts)
May
1997 -
Sept
2000
Business Performance Reporting Analyst / AMP Financial Services
• Liaison between business and information technology for the ongoing support, maintenance and further development of divisional management reporting system.
• Work with business function managers to develop performance measures that are in line divisional strategy and their specific business plans.
• Perform statistical analysis of performance data to identify areas of business functions that can be improved.
• Design and run ad-hoc queries on operational systems to extract specific performance information in response to business requests.
Jun
1996 -
May
1997
Project Manager – Quality Systems / Cuscal
• Development and reporting of measures to senior management that indicated the effectiveness of the quality system.
• Project management of the development of ISO9002 quality systems for the business units of CUSCAL.
• Working with business unit managers to advise them of how best to implement Total Quality and Quality Assurance principles in their business units.
• Management of content of on-line quality system documentation (Paradigm Quality software).
• Facilitation of monthly staff induction training sessions on the principles of Total Quality and Quality Assurance.
• Development and presentation of ad hoc quality training courses to staff and senior management.
Mar
1995 -
Jun
1996
Quality Coordinator – Information Technology / Cuscal
• Development and reporting of department performance indicators.
• Advising IT managers on the implementation of Total Quality principles within their departments.
• Facilitating meetings of the IT Quality Improvement Team.
• Advising the National Quality Manager - Software Quality Assurance on the integration of ISO9001 Quality Assurance and the ‘Method / 1’ application development methodology.
• Communication to IT staff (via regular newsletter) on the progress of quality system implementation.
Jul
1994 -
Mar
1995
Quality Systems Manager / Hunter Valley Rewinds Pty Ltd
• Management and improvement of the organisation’s ISO9001 Quality System.
• Carrying out internal quality system audits.
• Management of quality system related content of company management information system.
• Liaising with certification body with respect to the conduct of surveillance audits.
• Reviewing and rewriting Quality System procedures and work instructions to provide compliance with the requirements of ISO9001:1994.
• Liaising with customers with respect to audit, requests for verification data and product complaints.
• Planning and implementation of Total Quality Management principles to manufacturing process.
• Development of internal training courses on introductory statistical process control.
• Generation of statistical reports and charts relating to production processes.
• Facilitating Quality Improvement and Management Review Team meetings.
Jul
1990 -
Jun
1991
Electrical Project Technician / AmpControl EPD Pty Ltd
Jan
1987 -
Jun
1990
Electrical Technician / Electroswitch Pty Ltd
Jan
1983 -
Dec
1986
Apprentice Electrical Fitter Mechanic / Shortland Electricity
-
2009
-
2012
Monash University
Masters
in
Business Information Systems (Honours)
-
2000
-
2000
Monash University
Graduate Certificate
in
Information Management and Systems
-
1994
-
1997
University of Wollongong
Graduate Diploma
in
Total Quality Management
-
1993
-
1996
University of Newcastle
Bachelor
in
Business